Frequently Asked Questions
list of the most frequently asked questions
We recommend using 4 grams ( or 1 teaspoon) for every tea cup (10 oz.)
We recommend using 4 grams for every tea cup. The 4.4. oz. had 125 grams so you can make about 30 teacups.
All of our teas are gluten free.
You will only have to enter your e-mail address (the one you used for your registration) and validate your request : a new password will be sent to this address.
Just click on "Create an account" on the upper right side of the homepage and fulfill the fields. It only takes a few minutes.
You can also add a gift message to your order which will be printed on the delivery sheet.
Delivery times for all countries we deliver are given on the ""Shipping information"" page.
We will be able to deliver orders to the USA from January 2012. Indeed, we are waiting for the certification which enables to export organic Productsto the USA.
Attention! If the order has already been shipped, we won't be able to correct your details any more.
You can follow the shipment of your order loging on your account on our website www.kusmitea.com. Just click on the order line and then ""track your order"".
However, if you do not have any credit card or no PayPal account, we accept wire transfer payment.
If you want to pay by wire transfer, please contact directly our customer service by email on firstname.lastname@example.org, they will forward you our bank details. The order will be shippedonce the payment has been received.
If you want to benefit from our promotion, you just need to enter your code below your cart in the field ""Enter your coupon code here"".
No tea from Japan was imported to our warehouse since the nuclear disaster of March 2011.
we already had a very huge stock of tea before the disaster happened which will enable us to cover more than one year of sales.
Attention! The summary of your order has to be confirmed, do not forget the final validation.
A confirmation e-mail will be sent to you few minutes after the confirmation of your order.
For different logistical reasons we can't modify an order once it is placed on our website.
the first one confirms that your order is well recorded, the second one advises that your order is being processed and the third one is sent upon shipment of your order.
You can also consult your account on our website and check the status of your order by clicking on the order reference.
Returns and refunds
Concerning breakable Products(teapots, mugs or metall tins…), please put them in their original packaging and protect them in order to avoidany damages.
Every article received damaged due to a lack of packaging will not be refunded.
to return a parcel, please print and join to the parcel the return formular.
Kusmi Tea operates a secure payment system (SSL) that guarantees total confidentiality of personal information transmitted over the Internet.
For any unsatisfying purchase, we suggest you to contact directly the store where you bought the product(s).